A presentation designed to provide a delivery system of giving exceptional feedback in the workplace that will increase employee engagement toward meeting the customer’s need. Too often we find ourselves acting under “the tyranny of the urgent”, as opposed to slowing down the process with the focus on having effective communication. As Steven Covey would suggest, it is essential to “listen in order to understand…” with the vision of achieving not only mutual respect but team and customer satisfaction.
The objectives for the presentation will be to learn and practice the following three (3) elements:
Run time: approximately 1-1.5 hours