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What can I expect when I call or visit EAP?


The Employee Assistance Program (EAP) provides a confidential place to talk about the issues that are affecting you, your family members aged 18 or older, or the workplace. There are EAP professionals available in many locations statewide, and more locations are being developed. These professionals are qualified EAP providers who will provide individual assessment and consultation. In addition, they will assist with short-term problem-solving or provide referrals to resources that will best meet your needs.

Based on your needs and preferences, many appointments can be handled either by telephone or face-to-face.

There are several ways to make an EAP appointment:

The easiest way to get started with EAP counseling services is to fill out an Online Referral Request from a computer or mobile device. The information you provide on the form is held in strict confidence. After you fill out this form, which includes reading and signing the Statement of Understanding, an EAP Intake Specialist will call you within one business day to complete your referral process.

Alternatively, you can call the EAP Monday through Friday, 8am-4:30pm at 877-313-4455. If no one is available to take your call, please leave a message and someone will call you back soon. When you talk to an Intake Specialist, they will ask you to fill out the Online Referral Request before scheduling your appointment. If you do not have access to a computer or mobile device, the Intake Specialist can fill out the form on your behalf while you are on the phone.

Please note that if you are in an immediate crisis, such as you or someone else being at risk of harm, do not use the Online Form – call us at 877-313-4455 to talk with a counselor right away. Counselors are available in an emergency 24/7. Listen to the voicemail prompts and press 2 to talk with an on-call counselor. If it is a life-threatening emergency, please contact 911.