Formal Referrals are when you as a supervisor or human resource manager refer an employee to the EAP for work performance problems. Notify the EAP by telephone or in writing prior to your employee contacting us that you have referred your employee so we can better understand what has been happening at work. When we have the referral information from you we can let you know whether your employee has made contact with the EAP.
Informal Referrals are when management suggests or refers an employee to the EAP, but the referral is not for work performance problems. With informal referrals, you will not be notified of EAP contact without your employee’s consent.
Self Referrals are when your employee independently contacts the EAP for a confidential appointment. Job performance problems may or may not exist. You will not be notified of EAP contact without your employee’s consent.