Class / Schedule

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Professional Development

Crucial Conversations (2 Days) Virtual or In-person

01-03-EC03
A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. These conversations, when handled poorly or ignored cause teams and organizations to get less-than-desirable results.
    This course will provide you with skills to handle controversial and heated issues.  You will learn how to catch problems early and resolve disagreements candidly and respectfully. You will also learn how to discuss issues in a way that makes it safe for everyone to speak. This course is active and engaging, with frequent skills practice, intense class participation, personal reflection, planning, and commitment.

      Performance Objectives: Upon completion of this course you should be able to:

      • Describe what a healthy crucial conversation looks like when being candid and respectful.
      • Identify your own communication style “under stress” and ways to decrease vulnerabilities while enhancing strengths.
      • Describe how to restore safety to a conversation by fixing misunderstandings, maintaining mutual respect, and establishing mutual purpose.
      • Describe how to be persuasive without being abrasive.
      • Apply tools to help others stay in dialogue - helping them move away from strong and optional conclusions and back to their observations.

      Competencies covered in this class: Communication effectiveness

        Intended Audience: Public sector employees in lead positions.

        Scheduled Class Location and Dates
        City / Facility Date and Time Course Cost Cancel Date Instructor
        1 Virtual

        Virtual Training
        Online
        ,
        • Aug 17 2020 9:00am-11:00am
        • Aug 18 2020 9:00am-11:00am
        • Aug 19 2020 9:00am-11:00am
        • Aug 20 2020 9:00am-11:00am
        • Aug 21 2020 9:00am-11:00am
        $450.00 Wed, 07/29/2020 - 17:00 Betsy BeMiller
        2 Virtual

        Virtual Training
        Online
        ,
        • Sep 14 2020 9:00am-11:00am
        • Sep 15 2020 9:00am-11:00am
        • Sep 16 2020 9:00am-11:00am
        • Sep 17 2020 9:00am-11:00am
        • Sep 18 2020 9:00am-11:00am
        $450.00 Wed, 08/26/2020 - 17:00 Joe Vansyckle
        3 Virtual

        Virtual Training
        Online
        ,
        • Sep 21 2020 9:00am-11:00am
        • Sep 22 2020 9:00am-11:00am
        • Sep 23 2020 9:00am-11:00am
        • Sep 24 2020 9:00am-11:00am
        • Sep 25 2020 9:00am-11:00am
        $450.00 Wed, 09/02/2020 - 17:00 Betsy BeMiller
        4 Virtual

        Virtual Training
        Online
        ,
        • Oct 5 2020 8:00am-10:00am
        • Oct 6 2020 8:00am-10:00am
        • Oct 7 2020 8:00am-10:00am
        • Oct 8 2020 8:00am-10:00am
        • Oct 9 2020 8:00am-10:00am
        $450.00 Wed, 09/16/2020 - 17:00 Joe Vansyckle
        5 Virtual

        Virtual Training
        Online
        ,
        • Nov 16 2020 8:00am-10:00am
        • Nov 17 2020 8:00am-10:00am
        • Nov 18 2020 8:00am-10:00am
        • Nov 19 2020 8:00am-10:00am
        • Nov 20 2020 8:00am-10:00am
        $450.00 Wed, 10/28/2020 - 17:00 Joe Vansyckle
        6 Olympia

        Enterprise Services, Department. of
        1500 Jefferson Street E
        Olympia, WA 98501
        • Dec 10 2020 8:00am-4:30pm
        • Dec 11 2020 8:00am-4:30pm
        $450.00 Mon, 11/23/2020 - 16:00 Betsy BeMiller
        7 Olympia

        Enterprise Services, Department. of
        1500 Jefferson Street E
        Olympia, WA 98501
        • Jan 12 2021 8:00am-4:30pm
        • Jan 13 2021 8:00am-4:30pm
        $450.00 Tue, 12/22/2020 - 16:00 Betsy BeMiller
        8 Olympia

        Enterprise Services, Department. of
        1500 Jefferson Street E
        Olympia, WA 98501
        • Feb 1 2021 8:00am-4:30pm
        • Feb 2 2021 8:00am-4:30pm
        $450.00 Wed, 01/13/2021 - 16:00 Joe Vansyckle