Class / Schedule


Written Communications

Writing Emails (1 Day) - Virtual or In-person

This course will give writers professional tools for electronic messaging.  It will help you gain key skills in handling email.  You will learn the Plain Talk approach of electronic messaging that provides the right tone for customers and saves you from embarrassing, costly, or legal mistakes.

    Performance Objectives: Upon completion of this course you should be able to:

    • Handle email as a pro.
    • Write clear, concise, customer-based messages.
    • Use each part of the email format to talk “straight” to your customers – from the “To” line to your signature block.
    • Create a personal checklist for how and when to use attachments.
    • Create a personal checklist for writing Plain Talk email.
    • Develop a workable process to manage and prioritize electronic messages.
    • Consider how to speak electronically to your international customers.

    Competencies covered in this course: Written Communication

      Intended Audience: Public sector employees.

      Scheduled Class Location and Dates
      City / Facility Date and Time Course Cost Cancel Date Instructor
      1 Virtual

      Virtual Training
      • Oct 14 2020 8:00am-4:30pm
      $130.00 Sun, 09/27/2020 - 17:00 Jordan Peabody
      2 Virtual

      Virtual Training
      • Dec 15 2020 8:00am-4:30pm
      $130.00 Thu, 11/26/2020 - 16:00 Jordan Peabody
      3 Olympia

      Enterprise Services, Department. of
      1500 Jefferson Street E
      Olympia, WA 98501
      • Mar 17 2021 8:00am-4:30pm
      $130.00 Sun, 02/28/2021 - 16:00 Jordan Peabody