Interpersonal conflict can be disruptive to your work setting. Resource sharing, interdependent tasks, different goals, different perceptions and values, personality styles and poor communication can all cause conflict. The key is in developing methods of identifying the causes of nonproductive differences and resolving the conflicts in a mutually satisfactory manner.
Performance Objectives: Upon completion of this course you should be able to:
Competencies covered in this course: Tact & Diplomacy, Interpersonal Influence, Verbal Communication
Intended Audience: Public sector employees