Interpersonal conflict can be disruptive to your work setting. Resource sharing, interdependent tasks, different goals, different perceptions and values, personality styles and poor communication can all cause conflict. The key is in developing methods of identifying the causes of nonproductive differences and resolving the conflicts in a mutually satisfactory manner.

Performance Objectives: Upon completion of this course you should be able to:

• Recognize the major causes of conflict.
• Understand how communication patterns, attitudes, and values contribute to conflict.
• Apply communication techniques to reduce the negative effects of confrontation.
• Identify alternative styles to deal with conflict effectively.
• Apply effective conflict management to promote teamwork and group cohesiveness.
• Apply management techniques to more effectively manage conflict.

Competencies covered in this course: Tact & Diplomacy, Interpersonal Influence, Verbal Communication

Intended Audience: Public sector employees