When employee performance does not meet expectations managers must engage in the task of corrective action. In this session, managers learn the steps of positive corrective action. This is not a specific system within state government, but rather, a common-sense approach that puts the responsibility for improvement on the employee and the manager in a supportive role rather than an accusatory one. Such an approach results in improved employee performance and motivates the employee to do a better job.

Performance Objectives: At the completion of this course you should be able to:

• Describe steps involved with handling performance issues without fostering resistance.
• Demonstrate an ability to describe behavior without characterizing it.
• Demonstrate an ability to focus employees on improvement and growth.

Intended Audience: Public sector managers, supervisors and lead workers