Interpersonal Communication

Emotional Intelligence Part 2: Using Emotional Intelligence to Manage Workplace Emotions (1 Day)

It is not realistic to think we can leave our emotions at the door when we go to work. As human beings, our emotions are with us 24 hours a day, seven days a week. All of us can recall times when we have been emotional at work. Some of the most common emotions in the workplace include: frustration, worry and nervousness, fear, guilt, anger and aggravation, dislike, disappointment and unhappiness, and embarrassment. In the era of 'doing more with less', budget cuts, reorganizations, and 'streamlining' operations, it is not a surprise that managing our emotions is becoming much harder to do.

How we manage our emotions can either help us make good choices or limit our opportunities in the workplace. In this workshop, you will discover simple terms how to channel your emotions in positive ways, how to understand steps you can take to use your emotions to effectively communicate with others, and how to manage your emotions to create positive workplace relationships.

    Performance Objectives: Upon completion of this course you should be able to:

    • Learn how to recognize your emotions and how to keep your emotions in check.
    • Understand what role your thoughts play in fueling our emotions.
    • Learn how to reframe your thinking to positively channel your emotions.
    • Identify strategies for using your emotions to improve communication.
    • Identify techniques to handle difficult situations more effectively and improve working relationships.

    Competencies covered in this course: Communication effectiveness, interpersonal influence, verbal communication

      Intended Audience: Public sector employees

      • Sorry, there are no classes currently available for this course.
        Contact the DES Training Center traininginfo@des.wa.gov for training options.