Professional Development

Crucial Accountability (2 Days) - Virtual or In-person

To hold successful accountability conversations requires preparation, self-management, and skills to talk about the gaps between observed and expected outcomes.
    This course offers tools for addressing and resolving violated expectations, broken commitments, challenging behavior and inadequate performance. These concepts, tools and strategies empower one to hold focused conversations that directly address accountability gaps and solve challenges through joint involvement.

      Performance Objectives: Upon completion of this course you should be able to:

      • Manage emotions before and during accountability conversations.
      • Prepare and plan for the conversation.
      • Express gaps in observed-outcomes versus expected-outcomes.
      • Create and maintain safety throughout conversations.
      • Explore, with others, underlying causes in ability and motivation.
      • Generate ideas and action steps jointly with others to address specific causes.

      Competencies covered in this class: Communication effectiveness

        Intended Audience: Public sector employees in lead positions.

        Virtually Led Trainings: If you’re registering for a virtual training, the classroom link and materials will be sent to you separately within 1-2 business days before the scheduled class date.

        Scheduled Class Location and Dates
        City / Facility Date and Time Course Cost Cancel Date Instructor
        1 Virtual

        Virtual Training
        • Mar 15 2021 8:00am-10:00am
        • Mar 16 2021 8:00am-10:00am
        • Mar 17 2021 8:00am-10:00am
        • Mar 18 2021 8:00am-10:00am
        • Mar 19 2021 8:00am-10:00am
        $450.00 Wed, 02/24/2021 - 16:00 Joe Vansyckle
        2 Virtual

        Virtual Training
        • Jun 14 2021 9:00am-11:00am
        • Jun 15 2021 9:00am-11:00am
        • Jun 16 2021 9:00am-11:00am
        • Jun 17 2021 9:00am-11:00am
        • Jun 18 2021 9:00am-11:00am
        $450.00 Thu, 05/27/2021 - 17:00 Betsy BeMiller