As leaders and HR professionals you have the opportunity to help people through difficult conversations every day. Conversations that are keeping team members from achieving results in their lives. Ranging from awkward or failing relationships to dysfunctional teams, to cost, quality, or safety problems at work. Your team members are often just a few skillful conversation or two away from solving these challenges.
Leveraging the Crucial Conversations model you learned in the Crucial Conversations training, you will explore how to help coach team members through these high-stakes, strong emotions, and opposing opinion conversations.
You need to review your Crucial Conversations model prior to class so that we can dive deeper into the content.
Course Objectives: As a result of taking this Crucial Conversation add-on training you should be able to:
Pre-requisite: Must have taken Crucial Conversations and bring your kit to class.
Intended Audience: Managers, HR professionals, and teams that took Crucial Conversations and are looking for way to use these skills more effectively.