Dealing with conflict is a core leadership skill, and one that can be hard to develop. Addressing and Resolving Conflict, a virtual instructor-led workshop, uses the Thomas-Kilmann conflict instrument to help leaders develop the skills to resolve issues, settle differences, and create new solutions to address attitudes and behaviors that interfere with employee engagement, productivity, and retention. After completing this workshop, participants will be able to assess conflict situations, differentiate between conflict styles, identify when each style would be the most effective, and practice using different conflict styles.

Performance Objectives: Upon completion of this course you should be able to:

• Understand your preferred conflict style
• Assess conflict situations
• Differentiate between conflict styles
• Identify situations when a particular style is the most effective
• Practice using different conflict styles

Intended Audience: New supervisors and mid-level managers