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Customer Service

Customer Service (1 Day) - Virtual or In-person

01-03-E059

Good customer service is vital for any business. The quality of the customer service participants provide plays a large role in their division and agency success. In this course participants will learn the fundamental tools needed to provide quality customer service such as greeting customers with enthusiasm; using positive words, tone, and body language; giving them their undivided attention; and returning phone calls when people have left them a message. Participants will explore ways to build better customer service systems and strategies that can enhance their agency’s performance.



Performance Objectives: Upon completion of this course participants should be able to:
• Develop a process on how to work with customers.
• Identify factors customers look for when involved in a service interaction.
• Describe a customer service standard for both themselves and their work group.
• Discuss how to build a better customer service system and enhance their team.



Intended Audience: Public Sector Employees



COST $135.00

Virtually Led Trainings: If you’re registering for a virtual training, the classroom link and materials will be sent to you separately within 1-2 business days before the scheduled class date.

Scheduled Class Location and Dates
City / Facility Date and Time Course Cost Cancel Date Instructor
1 Virtual

Virtual Training
Online
,
  • Mar 18 2021 8:00am-4:30pm
$135.00 Mon, 03/01/2021 - 16:00 Rick Lynch
2 Virtual

Virtual Training
Online
,
  • May 18 2021 8:00am-4:30pm
$135.00 Thu, 04/29/2021 - 17:00 Rick Lynch
3 Virtual

Virtual Training
Online
,
  • Jun 11 2021 8:00am-4:30pm
$135.00 Tue, 05/25/2021 - 17:00 Rick Lynch