Good customer service is vital for any business. The quality of the customer service participants provide plays a large role in their division and agency success. In this course participants will learn the fundamental tools needed to provide quality customer service such as greeting customers with enthusiasm; using positive words, tone, and body language; giving them their undivided attention; and returning phone calls when people have left them a message. Participants will explore ways to build better customer service systems and strategies that can enhance their agency’s performance.
Performance Objectives: Upon completion of this course participants should be able to:
• Develop a process on how to work with customers.
• Identify factors customers look for when involved in a service interaction.
• Describe a customer service standard for both themselves and their work group.
• Discuss how to build a better customer service system and enhance their team.
Intended Audience: Public Sector Employees