This course will provide you with the skills needed to successfully facilitate a meeting.  You will develop and practice facilitator skills and strategies necessary to plan and conduct successful meetings.  Techniques learned can be applied to a wide range of meetings – such as those focused on developing goals and mission statements, problem solving, decision making, or action planning.

Performance Objectives: Upon completion of this course you should be able to:

• Describe the role and use of a neutral facilitator, where appropriate, versus an internal manager/supervisor.
• Apply basic meeting maintenance skills in planning and conducting meetings (agenda, objective setting, giving and receiving feedback, etc.).
• Demonstrate the skills and tools necessary for a neutral facilitator to assist a group in accomplishing desired meeting objectives, problem solving, decision making, or action planning.
• Apply concepts of group behavior in dealing with positive and negative behaviors at meetings.
• Diagnose and resolve basic organizational conflicts that may arise during a meeting.
• Analyze their own strength and weakness as a facilitator and develop an action plan for improvement.

Competencies covered in this course: Facilitation

Intended Audience: Public sector employees.