This course provides you with an understanding of what assertive communication is and why it is crucial to demonstrate assertive behavior on the job. The skills taught in this course are designed to help you present yourself and your ideas in a more positive and professional manner. Assertive Communication does not mean being abrasive or insensitive. It is an honest, direct, tactful approach to communicating effectively with:
Performance Objectives: Upon completion of this course you should be able to:
Competencies covered in this course: Communication Effectiveness, Tact & Diplomacy
Intended Audience: Public sector employees who want to improve their communication skills.