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Customer Service

Customer Service: Maintaining a Positive Attitude (1 Day) - Virtual or In-person

01-03-E077

How you choose to deal with, react to, and treat customers is influenced by attitudes, judgments, biases, and assumptions. This course will teach you essential interpersonal communications skills that will assist you in dealing effectively with difficult customers and situations. You will learn the tools necessary to problem solve, understand and validate customer perceptions, manage conversations, and deal with challenging situations while still maintaining a positive attitude and offering good customer service.

    Performance Objectives: Upon completion of this course you should be able to:

    • Recognize you own biases and assumptions.
    • Demonstrate several ways to say “NO” while still maintaining positive interaction.
    • Demonstrate techniques that focus on the problem.

    Competencies covered in this course: Customer focus, relationship building

      Intended Audience: Public Sector employees.

      Virtually Led Trainings: If you’re registering for a virtual training, the classroom link and materials will be sent to you separately within 1-2 business days before the scheduled class date.

      Scheduled Class Location and Dates
      City / Facility Date and Time Course Cost Cancel Date Instructor
      1 Virtual

      Virtual Training
      Online
      ,
      • Mar 22 2021 8:00am-4:30pm
      $165.00 Wed, 03/03/2021 - 16:00 Rick Lynch
      2 Virtual

      Virtual Training
      Online
      ,
      • May 17 2021 8:00am-4:30pm
      $165.00 Wed, 04/28/2021 - 17:00 Rick Lynch
      3 Virtual

      Virtual Training
      Online
      ,
      • Jun 17 2021 8:00am-4:30pm
      $165.00 Mon, 05/31/2021 - 17:00 Rick Lynch
      4 Virtual

      Virtual Training
      Online
      ,
      • Jul 14 2021 8:00am-4:30pm
      $165.00 Sun, 06/27/2021 - 17:00 Rick Lynch