Training Category


Customer Service

All state employees work with customers on a daily basis. Whether the customer is external to your operation or an internal group of co-workers the way you interact with your customers is an important part of your workplace culture and your own performance success.

Customer service training can help you identify both your internal and external customer, understand the elements of quality customer service and learn when to say “yes” and how to say “no”.

Learn more about delivering customer service in a way that leaves both you and your customer satisfied.