This course presents an overview of project quality and performance management, what it is, its costs, benefits, why it is important, and how to attain it. You will become familiar with practical approaches to project quality planning, project quality assurance, quality control, continuous quality improvement and project performance measurement. Tools for managing and measuring quality will be discussed, including how to collect and understand data, identify and analyze project process, and solve project problems.

The course will be interactive, and emphasize lessons learned from real-life, contemporary projects. You will work as a team, using case studies from actual projects to apply the techniques and practices discussed in the class. The text used in the course has been rated as one of the best in the industry and is one that you will retain for the rest of your career in the information technology field.

This is a course in the Project Management Certificate program.

This course addresses the following knowledge areas identified by the Project Management Body of Knowledge, 4th ed. (PMI):

• Project Quality Management
• Project Scope Management
• Project Time Management
• Project Cost Management
• Project Human Resource Management

Performance Objectives: Upon completion of this course, you should be able to:

• Understand the foundations of quality.
• Use Kenneth Rose’s “Wheel of Quality” to ensure customer focus for projects.
• Understand the key elements of project quality planning, quality assurance, quality control, and continuous quality improvement.
• Explore the tools used in the industry to manage and control project quality.
• Understand how to put quality in practice on any project and increase the chances of project success.
• Assess the motivation, performance, and behavior of team members.
• Gauge the likelihood of your project’s success.
• Assess organizational capabilities and collective project management performance.
• Select appropriate metrics for your project.
• Link the efforts of individual team members to the overall success of the project.
• Create plans that are realistic and achievable.

Prerequisite: Project Management Essentials

Intended Audience: Systems project managers, project sponsors, project team leads, quality assurance analysts, and anyone who is involved in systems project management. This course applies to private, public, government municipal and federal entities.