Customer Satisfaction

We value our customers’ feedback and use it to improve our processes around statewide contracts.

Some examples:

  • Topics that we communicate to state agencies
  • Website content and usability
  • New statewide contracts that meet our customers’ needs
  • Posting planned procurements on our website

Contact us

Submit feedback to us about using statewide contracts or request a customer listening session.

Subscribe to Contracts Connection to get updates on statewide contracts.

Additional information

Our goals for customer satisfaction:

  1. We are customer-focused.
  2. We communicate timely, accurately and meaningful information with our customers.
  3. Our customers have access to the right products and get the right value for public dollars.
  4. Statewide contracts are consistent and efficient for our customers.
  5. Our contract management standards include accuracy in contracts and holding vendors accountable for the contract terms and performance.