We value our customers’ feedback and use it to improve our processes around statewide contracts.
Our customer satisfaction goals
- We are customer-focused.
- We communicate timely, accurate, and meaningful information to our customers.
- Our customers have access to the right products and get the right value for public dollars.
- Statewide contracts are consistent and efficient for our customers.
Examples of ways customers have helped us improve
- We post planned procurements so purchasers can see contracts that we are in the process of developing.
- We made it easier to find small, diverse, and veteran-owned businesses on statewide contracts.
- We standardized the format and content of our Contract Summary Pages.