Trust is an economic driver that always impacts two measurable outcomes: speed and cost. When trust is absent, relationships decay, projects fail, customers shift to competitors, initiatives perform poorly, and work slows down significantly. Building trust starts with you as a leader. Participating in this highly interactive work session will increase your personal credibility and develop specific behaviors that foster trust. As a result, you will be better equipped to manage change and lead high performing teams that are agile, collaborative, innovative, and engaged.

A critical part of this workshop involves a pre-work assignment to be completed before the class. You will be receiving information about two weeks before the workshop from the instructor outlining the pre-work assignment that includes a benchmark assessment.

Performance Objectives: Upon completion of this course, you should be able to:

• Build your own case for trust.
• Increase personal credibility.
• Behave in ways that inspire trust.
• Align teams, symbols, systems, and processes with principles of high trust.
• Improve your team’s reputation.

Intended Audience: Leaders, supervisors, and managers.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.