Mediation is a powerful tool for resolving disputes between individuals, teams, or groups in both union and non-union environments. This workshop equips you with the necessary skills and strategies to effectively conduct a mediation process. Topics covered in this course include facilitation techniques, active listening, and creating a conducive environment for productive dialogue. You will also learn problem-solving strategies and how to guide parties towards mutually agreeable resolutions.

Performance Objectives: Upon completion of this course, you should be able to:

• Understand the mediation or dispute process and the role of the mediator.
• Create the best environment for the mediation process.
• Use active listening and effective questioning skills.
• Communicate non-defensively and deal effectively with others’ defensiveness.
• Identify potential options and how reach understanding and agreement.
• Demonstrate an increased ability to resolve workplace issues between individuals or among team members.
• Demonstrate an increased ability to identify, clarify, and talk about concerns and issues in a dispute and constructively address them.

Intended Audience: Managers, human resource professionals, and employees responsible for mediation processes.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.