This course helps you recognize how your communication style affects others and explores methods for improving your communication skills. Improving these skills can transform your professional and personal life, making it easier and more enjoyable to navigate through your daily interactions.

Performance Objectives: Upon completion of this course, you should be able to:

• Identify common communication problems that may be holding you back.
• Ask questions that give you the information you need.
• Recognize what your body language is communicating to others.
• Listen actively and empathetically.
• Handle difficult situations.
• Deal with situations assertively.

Intended Audience: All audiences.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.