In this course, you will learn practical and easy-to-implement techniques to make your email communication more efficient. You will practice powerful strategies to create effective messages that achieve their intended purpose. If you want to ensure that your time spent in your inbox is optimized and your communication skills are top-notch, this course if for you.

Performance Objectives: Upon completion of this course, you should be able to:

• Edit your email for clarity and conciseness.
• Create more effective subject lines.
• Differentiate when email is appropriate and when it is not.
• Describe the components and steps for a well-organized email.
• Make email more efficient.

Intended Audience: All audiences.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.