In our current, rapidly evolving workplace, effective performance management practices are critical to employee engagement, development, and employee success. Today’s employees expect clear expectations, ongoing non-defensive performance feedback and performance discussions, and supervisory engagement and guidance. As a supervisor, you must be able to use tools that prioritize proactive coaching and counseling, demonstrate empathy, and implement personalized development and performance improvement plans. This interactive, one-day workshop equips you with up-to-date tools, skills, and strategies needed to guide individual and team performance effectively.

Performance Objectives: Upon completion of this course, you should be able to:

• Create a work environment that encourages accountability from employees while maintaining your own accountability as an engaged and supportive supervisor.
• Collaborate with employees to set clear, specific, and ongoing performance standards, goals, and measurable expectations that support accountability and success.
• Regularly seek out and understand employees’ perspectives on their performance and use that input to shape development or improvement plans.
• Provide consistent positive feedback to reinforce growth, along with constructive feedback to guide improvement.
• Use a collaborative problem-solving approach to address performance challenges and overcome obstacles to achieving results.
• Navigate difficult performance conversations in a calm and non-defensive manner.
• Understand the importance of documentation and know how to effectively document feedback and performance-related discussions.
• Recognize when to shift from a performance improvement approach to a progressive discipline process and know how and when to involve management and Human Resources to support employee success.

Intended Audience: Leaders, managers, supervisors, and Human Resources professionals.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.