This course equips participants with trauma-informed communication strategies to effectively manage workplace conflict while fostering healing and psychological safety. Participants will learn practical techniques for recognizing trauma responses, de-escalating tense situations, and maintaining productive dialogue without causing further harm. The training emphasizes building awareness and applying grounding techniques that support both individual well-being and team effectiveness. Through interactive exercises and real-world scenarios, participants will develop communication frameworks that promote trust, reduce reactivity, and create more supportive work environments.

Learning Objectives: Upon completion of this course, participants will be able to:

• Identify how trauma impacts communication patterns, trust-building, and emotional regulation in workplace settings
• Apply the six core principles of trauma-informed communication to daily workplace interactions
• Demonstrate de-escalation techniques when responding to trauma reactivity and heightened emotions
• Implement grounding and re-centering strategies to maintain productive communication during conflict
• Create communication practices that enhance psychological safety and reduce potential harm to colleagues

Intended Audience: This course is designed for supervisors, team leaders, human resources professionals, and employees who regularly navigate workplace conflict or support colleagues experiencing stress. It is particularly beneficial for public sector professionals working in high-stress environments, employee assistance coordinators, and anyone seeking to improve their communication skills in challenging situations. No prior experience with trauma-informed practices is required.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.