This two-day workshop gives you practical tools to build a quality management system that improves accountability and performance. You’ll learn how to involve staff at every level through goal setting and activities that support your agency’s mission. We’ll help you take a fresh look at your current processes, figure out what’s missing, and design systems that track progress and lead to better results. By the end, you’ll be ready to create a stronger, more responsive public service experience for your community.

Performance Objectives: Upon completion of this course, you should be able to:

• Develop strategic business plans aligned with organizational goals and statutory requirements.
• Make evidence-based resource allocation decisions that support strategic priorities.
• Conduct quality management evaluations and identify areas for enhancement.
• Ensure statutory and regulatory compliance.
• Create performance indicators and analyze data for continuous improvement.
• Design stakeholder engagement processes that enhance service delivery.
• Establish reporting systems and communicate progress to leadership.
• Facilitate problem-solving sessions to identify performance gaps and develop improvement plans.

Intended Audience: Anyone who required to meet quality management standards.

Sales Tax Notice: Effective October 1, 2025
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.