A technical writer works with complex information and must translate ideas for others who do not have specialized training or knowledge. This course provides you with the skills to become a confident, effective technical writer.

Performance Objectives: Upon completion of this course, you should be able to:

• Perform user assessments.
• Write with a user focus to meet your users’ information needs.
• Convey complex ideas in simple, clear language.
• Plan a technical document from draft to final copy.
• Gain and hold readers’ attention through information design and relevant, clear language.
• Write without redundancies, jargon, technical clichés, ambiguity, or generalizations.
• Write in active voice, in every scenario.
• Use Plain Talk-compliant information design to achieve your objectives.
• Boost reading ease and usability with visual devices.
• Write emails that meet readers’ needs with relevant, key information.
• Decide how and when to represent data visually in tables, graphs, and charts.
• Use job aids for managing writing projects and teams.

Intended Audience: All audiences.