This practical, interactive course empowers you to craft website content tailored to your visitors' needs. By using clear language, structuring content for easy navigation, and leading with key messages, your users can quickly access the information they need.

Performance Objectives: Upon completion of this course, you should be able to:

• Understand people’s contexts as they use the web.
• Select content appropriately for your web users.
• Break up information into topics.
• Organize, outline, and write headings for content.
• Write the content in a clear, conversational style without using jargon or acronyms.
• Use lists and tables and graphics in appropriate ways.
• Write for digital accessibility.

Intended Audience: Anyone whose job includes writing for their agency website, intranet, or digital properties.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.