This course gives you the professional tools for electronic messaging and handling email. You will learn the Plain Talk approach of electronic messaging that provides the right tone for customers and saves you from legal, costly, or embarrassing mistakes.

Performance Objectives: Upon completion of this course, you should be able to:

• Write clear, concise, customer-based messages.
• Use each part of the email format to talk to your customers.
• Create a personal checklist for how and when to use attachments.
• Create a personal checklist for writing Plain Talk email.
• Develop a workable process to manage and prioritize electronic messages.
• Speak electronically to your international customers in an appropriate manner.

Intended Audience: All audiences.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.