Your success at work hinges on your ability to foster strong relationships with those around you. This means building connections with not only your customers, but also your manager, employees, coworkers, vendors, and other departments. In fact, the Harvard MBA program defines a customer as anyone "with whom you must deal." To build strong connections with others, you need advanced communication and interaction skills. This course provides you with the skills needed to build professional partnerships, enhance your effectiveness, and set you apart.

Performance Objectives: Upon completion of this course, you should be able to:

• Build positive relationships with others.
• Create meaningful connections that inspire collaboration.
• Read nonverbal cues (body language).
• Use your vocal tone to create a positive impression.
• Use listening techniques to improve communication flow.
• Maintain your composure during tense interactions.
• Understand your conflict style and improve your interactions in conflict situations.
• Assert your point without causing irritation or conflict.

Intended Audience: All audiences.