As a mentor, your ability to communicate effectively and navigate interactions skillfully plays a significant role in your employees’ professional growth. This course strengthens your understanding of the Motivational Interviewing (MI) approach — an essential tool for those looking to enhance their mentoring skills. You will learn to help others evaluate their current situation and increase their willingness to change, allowing you to prompt them to act. Throughout the course, you'll evaluate your leadership approach and sharpen your ability to support others in their professional growth.

Performance Objectives: Upon completion of this course, you should be able to:

• Apply the OARS (open questions, affirmations, reflective listening, summarizing) process to your mentorship.
• Manage your mental state even during emotionally trying interactions.
• Apply the “Readiness to Change” model to assist prompting others to act.
• Ask questions in a manner that keeps others comfortable while you gather information.
• Use the Constructive Direction Model for goal setting.
• Identify why someone might resist change and help them expand their comfort zone.
• Recognize which motivational drivers get others to act.

Intended Audience: Leaders, managers, and supervisors.